Residential Care Home ‘feels assured’ from service provided by Catering Partnership
Cove House Care Home contracts Catering Partnership for scheduled and reactive maintenance of their commercial kitchen equipment.
The Abbeyfield Silverdale Society offers residential care at Cove House for elderly people with a variety of conditions, including dementia, Parkinson’s Disease and those needing palliative care. Built in the mid 1800’s, Cove House is a beautiful and spacious residential home with 23 ensuite rooms and well-maintained extensive gardens overlooking Morecambe Bay.
In 2015, the House benefited from a new kitchen being installed with a complete range of modern commercial catering equipment and appliances. All of the new equipment came with a 2-year warranty to cover any faults or repairs that arose in that time.
As the manufacturer warranties approached expiration, the care home manager tasked Senior Cook Lisa Card with finding a suitable service provider to undertake regular servicing of the kitchen equipment as well as reactive repairs and maintenance as and when required.
“Having been in the industry for 12 years, I had heard of Catering Partnership,” said Lisa. “I searched the internet for a list of local catering equipment service companies and found Catering Partnership as one of the top listings.”
Lisa contacted service co-ordinator Hannah Ramwell at Catering Partnership, who promptly arranged a site visit to assess the equipment and requirements at Cove House. This was followed up immediately with a tailored quotation for Lisa’s consideration.
“My manager was more than happy with the quote provided,” added Lisa.
Two years into the working relationship, and Lisa is very satisfied with the service provided by Catering Partnership.
“Along with the twice yearly equipment servicing, Catering Partnership are also very quick to respond and rectify any faults or issues we encounter,” said Lisa. “In addition, they have been responsible for our extractor fan cleaning. We take great comfort in knowing that Catering Partnership have got our back. It’s good to feel assured that they are there to support us in providing ongoing quality care and service to our residents.”
Catering Partnership provides the complete service for commercial kitchens and laundries, including designing, planning, supplying, installing, servicing and maintenance. The company has been working with sports clubs, hotels, restaurants, pubs, cafes, schools, colleges, care homes, hostels and local authorities for over 40 years.