Meet The Team – Service Coordinator – Hannah Ramwell

Name: Hannah Ramwell

Job title: Chief Service Person

Home town: Windermere

Worked at Catering Partnership since: January 2016

Key responsibilities at Catering Partnership: Running the service department.

Describe a typical day working at Catering Partnership: No day is typical in this business, I go from allocating jobs, to advising customers on technical faults, to quoting works needed. Whatever the customer might need.

The best thing about my job is: Problem solving and talking to different people all day every day.

Outside work, my time is spent: Open water swimming, snowboarding, running and being outside in the hills as much as possible.

My life-long ambition is: Swimming in lakes across the world.

Something nobody at Catering Partnership knows about me: I talk incessantly so nothing, they know too much!

What’s your favourite phrase or mantra: Team work makes the dream work!

The key to great customer service is: Listening to the customer before taking action, and talking a customer through how you intend to tackle their problem.